March 26th: Tony Hsieh of Zappos on Company, Culture, & Customer Service
Tony Hsieh, Zappos
Our speaker for March is Tony Hsieh, CEO of Zappos.com. Tony will speak about building amazing company culture and customer service, and why it’s important for startups.
Tony Hsieh got involved with Zappos as an advisor and investor in 1999, a few months after the company was founded. He ended up spending more time with the company because it was both fun and increasingly successful, and eventually joined Zappos full-time in 2000. Under his leadership Zappos has grown gross merchandise sales to over $1B in 2008 by focusing relentlessly on customer service.
Prior to joining Zappos, Tony co-founded Venture Frogs with Alfred Lin. Venture Frogs is an incubator and investment firm that invested in Internet startups, including Ask Jeeves, Tellme Networks, and Zappos. Prior to Venture Frogs, Tony co-founded LinkExchange, an advertising network that was successfully sold to Microsoft for $265M in 1998.
Tony graduated from Harvard University with a BA in Computer Science. He also met his co-founder Alfred Lin at Harvard, where Tony was running a pizza business and Alfred was his #1 customer.
[UPDATE: see recap of Tony's talk, slides, photos & video here]
Posted March 2nd, 2009 9 Comments
9 Comments
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What time is this at?
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